A Message from Gerard Malouf
We find that when new clients phone us they are very concerned about the cost of making a claim and this ranks as the no 1 issue for a new client - that is, what we're going to charge you at the end of the case.
Some other law firms also say they offer claims on a No Win No Fee basis as we do, but this just doesn't cut it. You need to know more than this.
As a client you want to know how much you are going to lose out of the verdict or settlement.
After reading about our firm and our superannuation lawyers, like most people you will understand that we are experts and rarely do we have to discuss this further with you, but of course we are happy to do so.
However the costs and our charge rate discussion is very important and we always go into full detail about this with new clients.
Our firm’s written cost agreement states that we're the only firm in Australia willing to reduce our fees in the event that the client is dissatisfied because we're willing to share a problem with a client and also we're so confident in our abilities as superannuation lawyers to achieve a great result for you.
What we have found is that clients rarely ever ask for a reduction because our firm’s fee structure is reasonable and we structure the settlement to reflect the size and benefit of the settlement for the client. So we reduce our fees to reflects this and satisfy our clients probably without them even knowing it.
We tailor our fees to reflect the size of the settlement. We're not allowed by law to charge a percentage of any result. We can only charge at an agreed hourly rate. We would never charge more than the agreed hourly rate as occurs with so many other firms.
At Gerard Malouf & Partners we have introduced a policy that if any case appears to be overly difficult or unlikely to obtain a good result for the client our lawyers must bring it to the attention of the management team via a detailed pro forms explanation early and then our management team will take all steps possible to ensure it is successful and that we obtain the maximum result for the client.
This is unlike other law firms who often run compensation claims in a mechanical way. At Gerard Malouf & Partners the claim must be thoroughly and comprehensively prepared in every aspect.
This is more tedious, more complex and costlier for our firm in some ways but the best result will be achieved every time for our clients. It is our professional obligation to strive not just for some justice but for the maximum achievable. This is our core philosophy and what differentiates us from other law firms.
We are so confident in our ABILITY TO ADD VALUE TO YOUR CLAIM and obtain you maximum settlement at minimum cost, that we are prepared to provide you with a 90 day free trial of our legal services to establish our professionalism and competence.
This offer is only valid if you specifically request us to include this term as a written condition in our cost agreement. If you are not totally satisfied with the services provided during the 90 day complimentary/free trial you are entitled to take your file at no cost at any time within the 90 day period upon providing five days written notice.
So I ask you to Choose Gerard Malouf & Partners to handle your insurance claim by phoning 1800 004 878 and if you are not genuinely happy with the fee once you receive the final settlement, talk to me personally and I guarantee to resolve the matter for you.